Refund policy
Last updated: 3 October 2026
1. Founding member plan (RM 1,999)
Within 7 days of payment, as long as the service hasn't started (no diagnosis, set-up or coaching session has taken place), you can request a full refund. No reason needed.
Once the service has started (a diagnosis, set-up or any coaching session has taken place), or more than 7 days have passed since payment, the full refund no longer applies.
If you were charged twice or charged the wrong amount, the overpayment is refunded in full.
2. 1:1 coaching
For 1:1 coaching, the price and refund terms are confirmed with you in writing (WhatsApp or email) before you pay, and those confirmed terms apply.
3. How to request a refund
Email [email protected] from the address you paid with, giving your name and payment date. No reason needed.
We reply within 5 working days. Eligible refunds go back through Stripe to the original payment method and usually arrive within 5–10 working days, depending on your bank or wallet.